2015 Resume

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1. Heather Leigh Stream 518 North 26th Street, Apt 2 Lincoln, NE 68503 Phone: (402) 217-4016 Email: Ladyghosthunter@gmail.com Objectives: To work for a progressive…
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  • 1. Heather Leigh Stream 518 North 26th Street, Apt 2 Lincoln, NE 68503 Phone: (402) 217-4016 Email: Ladyghosthunter@gmail.com Objectives: To work for a progressive organization in a highly motivating and challenging environment that provides the best opportunities to grow and utilize my potential to the fullest to achieve the organization’s goal while achieving my personal goals. Summary: Seeking a position of Administrative Assistant/Manager where I can utilize my well-honed organizational, planning skills, and 14 years in an environment conducive to mutual growth and development Education: Sout heast CommunityCollege, Lincoln Campus January 2015 t o current Graduat e: 2017 Business Administration and Hist ory(Double Major) Work History: State of Nebraska SOS Temporary Program April 2015 Temporary work with the Department of Health and Human Services
  • 2. Worked under t he Child Care Services Division compiling faxes with confidential information for daycare cent ers, faxing, inputting data and organizing files Adecco Temporary Staffing Agency January-February 2015 Temporary work with Molex Worked in product ion of making elect ronic product s for t ractors and cars Celebrity Staffing Temporary Staffing Agency September-November 2014 Temporary work with Nelnet and Southeast College Bookstore Nelnet-Worked with input of st udent loans on comput er Bookstore-Assist ed st udents in findingtheir books for t he quart er, helping restock shelves with books and ot her st udent needs State of Nebraska-Department of Natural Resources November 2011-August 2014 Developed and modified manual elect ronic operat ion and record keeping syst ems, greet ing clients and answering multi-line phones det ermining the nature of t he caller’s request and refer t hem to the proper agency, reviewed copy and elect ronic mail, transcribing minutes from professional meetings regarding the Platte River including assembling documents for board members, arranged various meet ings, conferences and t ravel plans for immediate supervisors, t yped up and reviewed document s for ot her divisions as needed Securitas Security Services, Inc. July 2010-September 2011 Biogen IDEC, Inc.-Handled mult i-faceted securit yt asks such as monitoring internal and ext ernal cameras for t he client, monitor and report any adverse incubat or/freezer alarms t hrough t he Biogen IDEC TIPS/DAS alarm syst em, checking of guest s t o facility, censored and expedit ed all calls t hrough t he CAS switchboard to different employees t hroughout all Biogen locat ions, support ed t he Account Manager in development of accessing DARs efficiently City of Raleigh, North Carolina September 2005-July 2010 Responsible for assist ing the ent ire department with meeting scheduling, Law and Public Safet y. Budget and Economic Development agenda packet s for t he
  • 3. Cit yCouncil, scheduling and agenda preparat ion for Administrative st aff meet ings, assisting budget analyst with financial deposits and record keeping for t he NC Local Government Budget Association Treasure dut ies, development of writing and implementing the Oracle Account ing Instructions and Sust ainabilityAdvisory Committee research, attended Cityof Raleigh const ruct ion pre-bid meet ings for t he Minorityand Women Owned Business Program (MWBE) for management to explain program requirements for City project s, payment of all bills and assist ed with mail, preparation and assist ance with the yearly MWBE by gat hering quot es, ordering brochures, advert isements, general set -up and scheduling meet ings with staff for updat es, frontline desk and cust omer service t o vendors for t he MWBE program for cert ification with the Cit yfor subcont ract ing licensure under t he Access Ent erprise dat abase including updat es, cert ifications and re-cert ifications Training: • All MS Office training for Professional Staff • Electronic Presentations for Business Professionals • Keyboarding and Document Formatting • Communication Skills for Excellent Customer Service • Professional Office Procedures • Records Retention Management • Proofreading and writing for Professional business • General Management of employees including training, cash handling and product knowledge • Over 15 years of call center experience Skills: Records Management, Database Administration, Financial Administration, Spreadsheets/reports, Event Management, Calendaring, Graphic Arts-Brochure Design, Front Desk Reception, Executive Support, Travel Coordination, Instruction, writing reports and budget analysis, Use of multi-lined phones, Commission agendas and minutes, Budget implementation and analysis, research on different topics, Human Resources accounting and implementation, General Management duties such as training and supervision of different employees. Procurement, legal history and file management, records retention and mail
  • 4. Computer Skills: All Microsoft applications , Internet, Wiki Sites, SkyCloud, Adobe Writer and Acrobat , MS Publisher, Peoplesoft Soft ware, Corel Word Perfect /Quattro Pro, Adobe Phot oshop, Int ernet, IWIP (program developed by St ate of Nebraska), Adobe Illustrator and Phot oshop (graphic design work), Call Cent er input soft ware Areas of Expertise: • St ore/office management with budget implementation/savings and t raining • Over 20 plus years in cust omer service, front line and internal • Professional office and public assist ance with various needs/issues with public ent ities • Knowledge of different government regulations, policies and procedures • Securit y t raining with knowledge of securit y camera equipment , emergency response and comput er related software • Knowledge of Microsoft Office programs, office equipment, hardware and printer installation, Adobe Writer, Peoplesoft and Oracle • Experience in budget implementation, payments of invoices, requisit ions, contract maintenance, purchase orders and scheduling t ravel/employee reimbursement s • Research and development for report s, staff meetings and council t opics • Preparat ion of agendas, minut es and Commission items for many government entities including Council agendas for various ent ities • Written report s and performed research on various t opics ranging from sust ainabilityt o real est ate to Council information • Prepared and written instructions regarding different programs including Oracle budget analysis, inst ructions on different computer program input and reading/underst anding budget account ing lines • Preparat ion for expos, scheduling meet ings via Out look and Lot us • Writing correspondence t o various st aff, developed Powerpoint present ations, scheduled meet ings via comput ers for webinars and use of Wikipedia for development for Sust ainabilityproject for t he Cityof Raleigh • Use of t he Internet and multi-lined call syst em including VOIP syst ems (written instructions on how t o use VOIP syst ems for t he Cityof Raleigh after change over from older syst em) • Trained and knowledgeable in records management for different employment entities
  • 5. • Ordering of office supplies, ordering of office furniture when needed • Over 14 years of various government experience in handling City Council, Mayors and Assist ant Cityofficials
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