Affordable Warmth - Tackling Fuel Poverty Through Innovation

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1. REWIND - the problem we wanted to fix No clear ownership No understood definition Lot of valuable but disconnected activity No partnerships in place No training or…
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  • 1. REWIND - the problem we wanted to fix No clear ownership No understood definition Lot of valuable but disconnected activity No partnerships in place No training or awareness for colleagues Asset focused rather than person focused investment Repeat visits with no escalation
  • 2. THE OUTCOMES WE ANTICIPATED A clearer ‘Bromford offer’ around Fuel Poverty A flexible offer rather than a one size fits all approach. Some tech tests - with a resourcing plan for what scaling up would look like. Knowing who are the very best partnerships we should be connecting with. A legacy for our findings with an appropriate resource plan.
  • 3. Right Conversation Right Colleague Targeted Communications Diagnostic and supportive technology Flexible investment and escalated decision making Effective Partnerships Coaching Toolkit
  • 4. WELL OUR TEST HAS BEEN FRAUGHT WITH OBSTACLES WHICH IS A GOOD THING BECAUSE BY FINDING AND RESOLVING THESE ISSUES, WE HAVE A MORE RESILIENT MODEL TO CONSIDER PILOTING - WITH A WHOLE LOT OF RECOMMENDATIONS... Conclude Testing 19/08 - though this may* be bought forwards ENGINEER STARTING Final Evaluation 23/08 *may be brought forward Pilot TBC & dependent on recommendations in evaluation
  • 5. A THERMOSTAT THAT SAVES CUSTOMER’S MONEY AND GIVES US MEANINGFUL DATA TEST = KNOWLEDGE & UNDERSTANDING First two installs 23/06d ‘Faults’ period 23/06 - 07/07d Full install 07/07 - 21/07d Monthly Evaluations Data/Systems/ Alerts & Actions Quarterly Evaluations Customer sentiment/ affordability/ Data Complete Test 08/2017d CAN WE DEPLOY IT? WHO TO TARGET? etc..
  • 6. THREE TIERED RESPONSE DAMP & CONDENSATION CLEAR ESCALATION FROM SURVEYOR TO PLANNED TEAMS BASED ON COST OF REMEDIAL ACTIONS. SURVEYORS WILL ‘BUILD THE CASE’, USING A RANGE OF MEASURING EQUIPMENT CSC DIAGNOSE POTENTIAL LIFESTYLE FACTORS, AND GIVE ADVICE ‘PLANNED’ INVESTIGATE FURTHER ACTIONS BASED ON SURVEYOR’S RECOMMENDATIONS STOPS USING CUSTOMER’S ‘LIFESTYLE’ AS A SCAPEGOAT - INSTEAD LOOKING AT PRACTICAL STEPS FOCUSES ON SPECIFIC CAUSES IMPACTING VENTILATION, HEATING AND INSULATION HEAT MAPS CALLS/COMPLAINTS TO IDENTIFY AREAS FOR PROACTIVE INVESTMENT
  • 7. Our Warmth Champions Network Virtual forum hosted by hangout every three months Each meeting 30 minutes - action and best practice focused Sponsored by Russ Fowler First meeting chaired by Vicky Green then revolves through members Subject to three month action plan and yearly impact evaluation
  • 8. Localities Existing Homes Investment Communications Home Maintenance (inc Fuel Safety) National Energy Action Insight and Innovation Procurement Western Power
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