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1. Ranjithkumar.T ktranjithkumar@gmail.com No.596, Kuvembu street,TinFactory, Bangalore-560016 Mobile:+918971289985 Summary Supporting Retail Business with end to end IT…
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  • 1. Ranjithkumar.T ktranjithkumar@gmail.com No.596, Kuvembu street,TinFactory, Bangalore-560016 Mobile:+918971289985 Summary Supporting Retail Business with end to end IT Infrastructure with minimum downtime, deployment and maintenance of Store POS/Ecommerce ERP/CRM applications in various location with different Hardware& network. Effective communicator with strong analytical & problem solving abilities. Managed B2B & B2C business process,Warehouse & Store Support operations and POS applications with onsite/offsite engineers Asst.Manager-IT JubilantFood Works Ltd(Dominos Pizza India Ltd) Aug 2014 to Till Circle Head-Andhra Pradesh Responsibility Audit And Security A Conduct IT-Excellence audits atRestaurant B Ensure POS Data Availability atcorporate C Ensure Technical System Consistency in the region New Projects and Delivery A Plan and execute provided projects as per timelines B Rolloutof New POS v2.x with SQL 2012 and Win 2013 C New Restaurants outsourcingwith compliance Training and Development A Conduct Helpdesk and Engineers Training B Conduct TrainingatCommissary and supportDepartment C Content Design for GDM and Internal Team Training Business Partner Support A Conduct Review with CircleHead and RM for IT requirement gathering B Commissary SupportBann,Biometrix C MIS Sharing(Helpdesk Calls,OLO uptime status) Restaurant Support A Improve Support deartment rating B Ensure IT Complianceand regular Patch Management C Reduction in Average RestaurantCalls Reduction in absolutecallsnumber (2 categories per qty) D POS Update E Ensure 100% Connectivity in all theRestaurant Online Ordering A Maintain RestaurantOLO uptime status B Maintains OLO Order drop rate
  • 2. Manager ERP/IT White Owl Sports Pvt Ltd(www.sportxsindia.com) JAN 2012 to July 2014 Responsibility  Collecting Top level Management and formal user requirements for IT systems development process.  Giving functional & technical requirement for building ERP POS applications/network / server / datacenter for newunits/office locations.  Hardware/Software procurement for new business units, Quotation collection and payment negotiation for commercials  Review service level agreement for H/w& S/w Licenses,IT Asset Maintain,Amc renewal, Define IT policies for system users,Conduct training for POS systems  Plan, Verify and execute all functionality changes in ERP system defined in methodologies.  Experience in SQL scripting, SQL Server 2008/2005 Installation,configuration,DB Recovery& Restoration,maintenance,Advanced excelfunctions, Linux Basic Command, Hosting Server, DB connectivity Tools.  System/Laptop network trouble shooting,OS format(XP/WIN7/2003/2008 SERVER),Outlook Mail/Printer/Firewall/Antivirus configuration Gofrugal Technology Consultant and Implementation Engineer July 2010 – Dec 2011 Responsibility  Coordinating with Presales team for New Lead Demo setup,Hardware questionare,Existing setup Review  Prepare document for project sign-offs,maintain issue log and change requests in requirement  Post Implementation support like bug coordination, POS service pack upgradation,SQL server installation (2005/2008),Remote/Voice support  Testing of process/functionality delivered as part of release during system testing and production release testing& certification of what is developed as fit for deployment  Define Scope of Project, Manpower and Estimation Calculation, Service level agreement and service invoice for support  Engage with client to review Retail business process in different verticals like Hypermarket,Pharmacy,Whole sale distribution, Supply Chain & CRM,Restaurant  Transfer the functional requirement to technical document(Standard operating Procedure)  Review Gap documents shared by the solution delivery owners, co-ordinates discussions with product managers and project teams for expected date of release.  Creating data ports for importing the historic data, Opening balances etc from excel and posting Provide Training to end users on the entire functionality of the Modules implemented  Review customization and creating sample reports as required by the end users Projects (SNAP DEAL Kolkata-ERP Adapter for SAP MDM to Gofrugal POS ,US-PIZZA/ PIZZA CORNER chain outlet installations and Technical Support)
  • 3. eRetail Cybertech Pvt Ltd Customer Support Executive July 2008 to June 2010 Work Summary Managing day to day activities and interaction with client to facilitate smooth implementation, Requirements Gathering, Configuration of various warehouse modules,User Acceptance Test for Product Implementation Modules Handled SAP PROMOTION & BUY BONUS CONFIGURATION,POS I/O bound process,MIS REPORT DATA EXTRACTION Software Tools SAP PROMOTION Module,SQL server Integration Service(SSIS,ETL),SQL 2005/2000,MS Office, Third Party CRM & loyalty tools for Bulk SMS & Emailing Responsibility  Knowledge in SDLC life cycle, Patch & Service pack Upgradation  Monitoring of database size and disk space in Production Environment  Knowledge in SQL scripting, Linux Basic Command, Hosting Server, DB connectivity Tools,  Installation, Configuration, Maintenance and Administration of SQL Server 2008/2005.  Antivirus, Firewall Configuartion,Schedule database backup monitor, Data synchronization between ERP application  Responsible for Software Roll out in Retail outlets (POS)&HO based system  Conducting training session for Software users  Issue Log Maintanence,Post implementation Support, Onsite/Remote/Voice Trouble shooting Projects Aditya Birla Retail Limited (L1 engineer)- Manage day to day technical issues in Production environment, Data Synch,UAT setup, Requirement gathering and Software Roll out in Retail outlets (POS) Education  B.Tech-Information Technology KSR College of Engineering affiliated to Anna University(2008)  MBA-HRM Distance Education Alagappa University(2010) Certificate  SAP IS RETAIL- Oohant Software(2013) Personal Details Date of Birth : 01-11-1986 Marital Status : Single Passport No /Nationality : H0612577/Indian Father Name : Thiyagarajan.K
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